Jan
24
Their Story As a company that values great culture, the Potbelly team is always on the lookout for ways to make working in their stores easier and more efficient. The introduction of The Manager’s Red Book® has delivered a better way for managers to collect and disseminate information in a...
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Oct
18
Here in Denver, Colorado, the Red Book Solutions team handles a lot of restaurant printing services. There’s all of the Manager’s Red Book of course. And then all of the custom ispec into all of our Managers Red Books and scrap universal books. What a lot of people don’t realize,...
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Aug
06
It’s another busy day at your restaurant. Customers are coming in and out, shift changes are happening like clockwork, and the bathroom is … well you’re not sure. You need to go check your clipboard and see which of your employees was responsible for checking the bathrooms. And what happened...
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Aug
06
THEIR STORY With 175 stores, Kroger-owned Loaf 'N Jug convenience store needed a better way to manage their day-to-day operations. With The Manager's Red Book®, they streamlined their operations and cut down on expensive administrative costs. CHALLENGES • Multiple locations were using different systems for the same processes •...
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Apr
28
It’s going to be a busy Friday at your restaurant. There’s the annual sports event in town and you’re going to be slammed. As a manager, you’re in the back early to make sure the team is ready for the volume that’s coming in. But as you walk through the door,...
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Apr
20
Safety first! That’s right. It’s not second ... it’s numero uno. That goes for the restaurant, the employees, and the guests. In today’s post-Chipotle foodborne illness outbreak world, the focus on food and food safety is on the minds of every operator and nearly all consumers. A 2016 North American...
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Apr
11
Restaurant managers work A LOT of hours, sometimes upwards of 80-100 per week. You’re constantly on your feet, in a high-stress environment. Dealing with moody customers, late vendors, and (insert an adjective here) employees every day, with no weekends off might cause a bit of a burnout. So how do...
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Apr
06
The secret to winning is not to lose twice in a row. When you run a restaurant, you really only get one, maybe two chances to mess up in front of a new customer. And by you, we mean everyone – from the waitstaff to the dishwasher – plays an...
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Jul
14
When it comes to negative experiences, our brains are a lot like Velcro, as Rick Hanson, Ph.D, psychologist and author describes it. As humans and customers we’re not only on high alert for frustrating experiences, we are also on high alert when comments, review or situations sting. Positive experiences, on...
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Jun
08
Challenges The successful multi-unit Red Mango operation needed a solution to ensure consistency across stores, to manage communication during and between shifts and that could adapt as the company grew. Solution: The Managers Red Book Benefits The Manager’s Red Book has become an integral part of creating consistent customer experiences. Customized...
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